Terms & Conditions

Buy

Purchase agreements are entered into when you send your order from our check out. The order confirmation is processed automatically by our database without manual review. In the event of any errors in, for example, an indication of price, delivery time, stock balance, or the like, we reserve the right to correct this afterward. If you are not satisfied with our correction, you can cancel your order free of charge. However, a placed order is not possible to cancel, but you as a customer may exercise your right of withdrawal after the order has been collected. Balear Deco only enters into agreements with an adult or a minor with the permission of a guardian.

Discount code: The same discount code may only be used once per customer.

 

Price & Payment

Prices include 25% VAT unless otherwise stated.

 

Offers and discounts:

Different offers can not be combined.

Card payment

In our Paypal checkout, we also accept payment with VISA and Mastercard. We use 3D Secure, which is a security standard developed by VISA and Mastercard for payments over the Internet. The transfer is done with secure SSL encryption. This means that no unauthorized person can see your card details. Please note that the total amount of the order will be deducted directly from your card in connection with you approving the transaction, even if your order cannot be delivered immediately.

 

Delivery

Normal delivery time:

5-7 working days after we receive your order in the Balearic Islands. 7-10 working days to the rest of Europe, and 10-25 days to the rest of the world.

 

Ordered goods

Delivery time for an order item is indicated in the product’s information field.

 

Shipping price

Shipping within Mallorca from 6.5 €. Free shipping on orders over 120 € within Mallorca.

For Shipping outside Mallorca from 15€, see the checkout for your order. The price for shipping of furniture is stated in the checkout.

For international customers outside the EU, additional import duties, taxes and charges may be added by the country of destination. Such additional costs are paid by the buyer. Please check with your country’s customs office to find out what applies to your order.

 

Way to deliver

We work with several different distribution suppliers, packages are usually delivered to the door (Street door) Or alternative delivery point, this is stated in your order (Unless otherwise stated)

 

Transport responsibility

If the product is damaged or lost during transport from us to you, we are responsible. In the event of a return to us, you as the customer are responsible for the goods. Transport damage / Error handling.

If the product is damaged at the time of delivery, this should be reported immediately to Balear Deco with attached pictures. For us to be able to complain about the damage to our carrier, we need to report transport damage to him within 1-3 days. You must therefore report the damage to us within this time. Email photos to info@baleardeco.com. This applies to both visible and hidden transport damage and it is therefore important that you unpack and check that the product is faultless as soon as possible after receipt. If the damage is visible, it is easiest if you report this directly to the driver upon receipt of the shipment. Ask the carrier to make a note of the damage to your copy of the consignment note. Remember to always save the packaging so that the complaint can be handled correctly. An incorrectly dispatched product should be reported to Balear Deco as soon as possible.

An order that is not picked up

If you do not redeem your package, you will be charged € 39 for additional costs.

 

Exchanges and returns

When you shop at Balear Deco, you have the right to cancel your purchase within 14 days of receiving the item. This provided that the product is in substantially unchanged condition, ie unused and not damaged. It is permitted to open the packaging and inspect the product in such a way that does not damage the product or its packaging.

When buying our furniture or any other item that is specially manufactured, pre-ordered, or otherwise adapted especially for you, the right of withdrawal does not apply.

When you exercise your right of withdrawal, you as a customer are responsible for return shipping. Other costs, such as the cost of the item and shipping from us to you will be refunded. Exceptions to the right of withdrawal.

 

How to make a return/complaint

Be sure to pack the product properly, use the original product packaging and a protective transport packaging, equivalent to what the product was delivered to you. Return the item to Balear Deco. Contact us before the complaint is made. Remember that you bear the risk if the product is damaged when it is shipped back to us. If the product is of greater value, we, therefore, recommend that the transport is insured. Balear Deco will not trigger

 

 

packages against cash on delivery. Refunds are made primarily to your bank account and within 10 days after we have received and approved your return. We have 30 days to make a return. The right of withdrawal does not apply to companies.

 

Right of complaint

Balear Deco applies the Consumer Purchase Act’s right of complaint, this presupposes that all care instructions are followed and that normal care is observed. In a complaint case, you must contact our support who will further help you with the procedure. You will then be asked to provide photo proof by email of defects and that the defective item/defect is visible. In a complaint case you are being granted, a prepaid return shipping note will be sent to you by us. When we have received the complained product, the error is re-examined and then a new product is sent to you. You thus pay nothing for each return shipping note for the complained item or the shipping for the new item.

Privacy Policy

We at Balear Deco safeguard your privacy and strive for a high level of data protection. In this privacy policy, we explain how we collect and use your personal information. Here we also describe your rights and how you can enforce them. You must understand our privacy policy. For questions regarding our privacy policy, you can contact us at info@baleardeco.com

 

What personal data do we handle?

Customer information such as name, address, e-mail address, telephone number, order number, purchase information, and payment information.

 

What is the personal data used for?

According to the GDPR, personal data may only be collected for “specific, explicit and justifiable purposes.” The personal data may then not be processed in a way that is incompatible with these purposes. Besides, one must also have support in data protection regulation to handle personal data, such support is called a legal basis.

For us to legally process your data, it is required that one of the following conditions is met:

the processing is necessary for us to be able to fulfill our agreement with you,

– the processing is necessary for us to be able to fulfill a legal obligation that we have (i.e. if we have a legal obligation to do something under another law),

– processing is necessary for legitimate interests at Balear Deco and that your interests in the protection of your data do not outweigh (balancing of interests)

or – in specific cases, after you have given your consent to that particular treatment.

For us to be able to provide our products to you, we need to process and manage your data. Below are examples of the purposes for which we process your data and the legal basis on which we do so.

 

Purpose – To be able to handle orders and purchases

We process your data to be able to handle your monitoring of product, order, and purchase, to be able to deliver your products, handling of your payment, and to be able to help you with questions regarding your purchase.

Legal basis – Fulfillment of the purchase agreement. This collection of your personal information is required for us to be able to fulfill our obligations under the purchase agreement. If the information is not provided, our commitments can not be fulfilled and we may therefore be forced to deny you the purchase. When using mailings via newsletter / SMS. You can easily unsubscribe from the newsletter via a link in the newsletter.

Purpose – To be able to fulfill the company’s legal obligations

Necessary handling for the fulfillment of the company’s legal obligations according to legal requirements, judgments, or government decisions (eg the Accounting Act, the Money Laundering Act, or the rules on product liability and product safety.

Legal basis – Legal obligation. This collection of your personal information is required by law. If the information is not provided, our legal obligation cannot be fulfilled and we are therefore forced to deny you the purchase. Storage period – Until the purchase has been completed (including delivery and payment) and for as long as required by law.

Purpose – To be able to handle customer service and complaints

Communication and answering any questions to customer service (by phone or in digital channels, including social media).

Investigation of any complaints and complaints. Legal basis – Legitimate interest. The treatment is necessary to satisfy our and your legitimate interest in handling customer service and complaints. When using newsletters. You can easily unsubscribe from the newsletter via a link in the newsletter.

Storage period – Until the customer service case has been closed.

How is the data collected?

At baleardeco.com, we only use permanent cookies to be able to improve the user-friendliness of our visitors and measure the number of page views to visitor statistics. These cookies remain on your computer until you, or your browser automatically, delete them. The information we have about you is the one you provide to us at the time of purchase. We also collect information from our websites using so-called “cookies” which collect information on and from your browser. According to the Electronic Communications Act, everyone who visits a website must be informed about the use of cookies. When you visit our website, cookies are saved on your computer. These are used, among other things, to keep track of which items you have added to the shopping cart and if you do not have cookies activated in your browser, you will not be able to make a purchase. However, if you have disabled cookies, you will still be able to browse our website.

 

How long is the data stored?

We never store personal information longer than it is needed for each purpose. See more about the specific storage periods under each purpose.

 

To who may the information be disclosed?

In cases where we must be able to offer our products, we share your data with companies that are so-called personal data assistants for us. A personal data assistant for us. A personal data assistant is a company that processes the information on our behalf and according to our instructions e.g. applicable transportation, payment solutions, and IT services. When your data is shared with personal data assistants, it is only for purposes that are compatible with the purposes for which we have collected the information. We can also disclose information to authorities and the rescue service if necessary.

 

We also share your data with certain companies that are independently responsible for personal data. The fact that the company is independently responsible for personal data means that we are not the ones who control how the information provided to the company is processed. Independent personal data controllers with whom we share your data are government agencies, logistics companies, and companies that offer payment solutions.

 

Where do we process your data?

We always strive for your data to be processed within the EU / EEA and all our own IT systems are within the EU / EEA. You can easily unsubscribe from the newsletter via a link in the newsletter.

 

Your rights

Right of access 

– You have the right to receive information free of charge about which personal data about you we process (a so-called register extract). Requests for such extracts must be made in writing and signed by you. Feel free to specify the categories of information you want access to. If for any reason we are unable to fulfill your wishes, we will provide you with a justification.

Right to correction

 – You can request that your personal information be corrected if the information is incorrect. Within the framework of the stated purpose, you also have the right to supplement any incomplete personal data.

Right to deletion

 – We save your customer information for 36 months after you have received your delivery to fulfill our obligations regarding the right to make a complaint. Thereafter, they are anonymized except when we are required by law to save them for a longer time (for example, according to the Accounting Act).

Right to limitation of processing 

– The right to limitation applies, among other things, if you believe that the personal data is incorrect and have requested correction. In such cases, you can also request that our processing of your data be limited while the accuracy of the personal data is being investigated.

Right to object –

You have the right to object to the processing of your data that we do with the support of balancing of interests. In that case, you need to specify which treatment you object to. If your data is processed for direct marketing, you always have the right to object to the processing at any time.

Dispute

Complaints or comments regarding Balear Deco’s services or products should be notified to Balear Deco’s customer service via e-mail info@baleardeco.com . If you are not satisfied with our handling of your case, you are welcome to contact your local consumer counselor or the General Complaints Board (ARN). We always follow ARN’s recommendations.